Birthday Party FAQs
When can I book my party?
You can book your party up to 12 months and no less than 3 weeks in advance. Our party options are very popular and allocated on a first come first served basis. Please note that bookings are not confirmed until you have paid your deposit.
How do I book a party?
Please complete the online enquiry form and a member of the team will contact you within three working days to discuss your requirements. Once we have confirmed the availability of your chosen date, you will be required to pay a £150 deposit to secure the booking. Outstanding balances need to be paid at least one month prior to the party date.
Can I cancel my booking?
You are able to cancel your booking up to one month before the party date, however the £150 booking fee is not refundable. Cancellations received less than one month before the party date are liable for the full cost.
When is the balance due?
The full balance is due no less than 28 days before the party date.
What time should I ask guests to arrive on the day?
Please ask guests to arrive 15 minutes before the scheduled party time, which will enable us to collect parental consent forms and talk through our safety rules before the party starts.
Is there anywhere for parents to watch?
There is some seating space in the climbing wall area where parents are welcome to wait.
Am I able to bring my own food and drink?
You are welcome to supply your own food and drink for the party. Please mark this clearly on the booking form.
Can you provide any decoration?
All party bookings are provided with table covers, birthday party banners and balloons in the climbing wall and sports hall areas.
Can I bring my own decorations?
You are welcome to bring your own party decorations, however you must be able to clear these easily from the area after the party. Unfortunately, we are not able to permit confetti, piñatas, bubbles or streamers as they may cause delay to other users after your booking. A cleaning fee may be applicable if you bring any difficult to remove decorations.
What’s included in the party packages?
All packages include use of the climbing wall or sports hall for two hours, all sporting equipment and a member of staff to supervise.
What does the party host do?
Our party hosts organise party games and activities, they are not able to take full responsibility of the children.
What should the children wear?
There are no specific rules, however we would recommend comfortable sportswear.